Positively Outrageous Service

Health Administration & Practice Management Seminar

 


 

Topics being covered:

 

  • Leveraging positive customer service to grow your business
  • Is good customer service still good enough?
  • Customer Service vs Customer Experience
  • Understanding customer behaviour (Net Supporter Score)

 

Date: Wednesday 20 March

Time: 6.00pm – 8.30pm

Venue: AMA House, 14 Stirling Highway, Nedlands

Cost: Free for AMA (WA) members, $50 for non-members

Speaker: Jan Norberger, AMA (WA) General Manager – Education and Training

 

Register below.

 

Practice Manager   Member   Non-Member  

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