Medical Reception Unit incorporating Medical Accounts

Course Code: AMA006

Cost: $400

Day: Friday

Duration: 3 weeks (1 day per week)

Location: Nedlands WA

Time: 9:00am - 4:00pm


2018 - Please click on one of the available dates below to proceed to the on-line registration form.

Distance learning option available. Please click here to enrol

Medical Reception Unit incorporating Medical Accounts


NRT LogoThis course has been developed by the Australian Medical Association to meet industry requirements. Participants will gain an understanding of the roles and duties of a Medical Receptionist.

Recommended For

Persons interested in establishing their careers as Medical Receptionists in the health and allied health sector.

Course Content

Medical Reception

  • Customer Servicing and communication
  • Medical reception duties
  • Medical records
  • Patient liaison
  • Occupational Health and Safety
  • Ethics and confidentiality
  • Investigations
  • Medical legal issues
  • Appointment book
  • Support Services

Medical Accounts

  • Health care systems of Australia
  • Medicare Australia
  • Fee structures
  • Processing accounts
  • Bulk-billing and private accounts
  • Work-related and motor vehicle injuries
  • Department of Veteran’s Affairs
  • Referrals

Computerised Medical Accounts (optional – at no extra charge)

  • Three hour session
  • Billing and receipting
  • Introduction to medical software
  • Patient database management
  • Appointment book
  • Smaller classes, separate days allocated

Computerised Medical Accounts training dates:  Please contact us for available dates.

Learning Outcomes

The learning outcomes achieved provide participants with a Statement of Attainment for the following Units of Competency:

  • BSBMED302: Prepare and process medical accounts
  • BSBMED303: Maintain patient records
  • BSBMED305: Apply the principles of confidentiality, privacy and security with the medical environment