AMA Training recently extended its scope of delivery to include BSB40312 Certificate IV in Customer Contact. Employers are encouraged to contact AMA Training to discuss how they can benefit from the training. The course is aimed at any employee in a role with customer contact. The qualification can be completed under a Traineeship and the bulk of the cost of training is met through funding from the WA Department of Training and Workforce Development.
Employers benefit from the fact that that this is one of the few qualifications where eligible existing workers can complete the course under a Traineeships and attract the funding support. Trainees while the qualification under a Traineeship are also payroll tax exempt and as such the program may be worth quite a few dollars to the employer depending on the organisational structure.
Some staff may benefit more from completing a BSB41013 Certificate IV in Human Resources which is also attracts funding as an existing worker Traineeship.
Contact AMA Training on 9273 3033 for further information.