Medical Reception Course

Overview

The course has been developed by the Australian Medical Association to meet industry requirements. Participants will gain a comprehensive understanding of the roles and duties of a Medical Receptionist.

Recommended For

Persons interested in establishing their careers as Medical Receptionists in the health and allied health sector.

Course Content

Medical Reception

• Customer Servicing and communication
• Medical reception duties
• Medical records
• Patient liaison
• Occupational Health and Safety
• Ethics and confidentiality
• Investigations
• Medical legal issues
• Appointment book
• Support Services

Medical Terminology

• General medical terms
• Components of medical terminology
• Areas of medicine, instruments and symbols
• Medical abbreviations
• Medical procedures, pathology and pharmacy overview

Medical Accounts

• Health care systems in Australia
• Medicare
• Fee structures
• Processing accounts
• Bulk billing and private accounts
• Work related and motor vehicle injuries
• Department of Veteran's Affairs
• Referrals

Learning Outcomes

The learning outcomes achieved provide participants with Units of Competency for:

• BSBMED201A: Participate in OHS process
• BSBMED301B: Interpret and apply advanced medical terminology appropriately
• BSBMED302B: Prepare and process medical accounts
• BSBMED303B: Maintain patient records
• BSBMED305B: Apply the principles of confidentiality, privacy and security within the medical environment

Course Dates

Please click on one of the available dates below
to proceed to the online registration form.