Certificate II in Business (BSB20107)

Overview

This Business Traineeship is designed to give you the skills and knowledge you need when working in administrative roles. It is a form of nationally recognised training that is widely accepted by industry as an effective way to develop qualified administrative employees.

The Certificate II in Business consists of the following competencies:

Requirements

Requiring 12 units to achieve this qualification:

• 1 Core unit / 11 elective units
• Maximum of 2 units from either Certificate I or Certificate III

Core Unit

• BSBOHS201A: Participate in OHS processes
  This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.

Elective Units

• BSBCMM201A: Communicate in the workplace
  This unit describes the performance outcomes, skills and knowledge required to communicate in the workplace. It includes gathering, conveying and receiving information together with completing routine written correspondence
   

• BSBCUS201A: Deliver a service to customers
  This unit describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
   

• BSBIND201A: Work effectively in a business environment
  This unit describes the performance outcomes, skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.
   

• BSBINM201A: Process and maintain workplace information
  This unit describes the performance outcomes, skills and knowledge required to collect, process, store and maintain workplace information and systems. It also includes the maintenance of filing and record systems.

• BSBINM202A: Handle mail
  This unit describes the performance outcomes, skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.
   

• BSBINN201A: Contribute to workplace innovation
  This unit describes the performance outcomes, skills and knowledge required to make a pro active and positive contribution to workplace innovation.
   

• BSBITU201A: Produce simple word processed documents
  This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents.
   

• BSBITU202A: Create and use spreadsheets
  This unit describes the performance outcomes, skills and knowledge required to correctly create and use spreadsheets and charts through the use of spreadsheet software.
   

• BSBITU203A: Communicate electronically
  This unit describes the performance outcomes, skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.
   

• BSBSUS201A: Participate in environmentally sustainable work practices
  This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices.
   

• BSBWOR202A: Organise and complete daily work activities
  This unit describes the performance outcomes, skills and knowledge required to organise and complete work activities, and to obtain feedback on work performance.
   

• BSBWOR203A: Work effectively with others
  This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
   

• BSBWOR204A: Use business technology
  This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.
   

• FNSICGEN305B: Maintain daily financial / business records
  This unit requires the application of skills and knowledge to process routine documents such as application or claim forms, invoices, banking documents, and petty cash vouchers.  It may be applied in any sector of the financial services industry.