Certificate II in Business

Overview

This Business Traineeship is designed to give you the skills and knowledge you need when working in administrative roles. It is a form of nationally recognised training that is widely accepted by industry as an effective way to develop qualified administrative employees.

Learning Outcomes

The Certificate II in Business consists of the following competencies:

• BSBCMN201A: Work effectively in a business environment
  This unit covers the skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.

• BSBCMN202A: Organise and complete daily work activities
  This unit covers the skills and knowledge required to organise and complete own work activities, and obtain feedback on work performance.

• BSBCMN203A: Communicate in the workplace
  This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence.

• BSBCMN204A: Work effectively with others
  This unit covers the skills and knowledge required to work in a group environment such as promoting team commitment and cooperation and supporting team members.

• BSBCMN205A: Use business technology
  This unit covers the skills and knowledge required to select, use and maintain technology.This technology includes the effective use of computer software to organise information and data.

• BSBCMN206A: Process and maintain workplace information
  This unit covers the skills and knowledge required to collect, process, store and maintain workplace information and its systems. It includes the maintenance of filing and record systems.

• BSBCMN207A: Prepare and process financial/business documentation
  This unit covers the processing of financial transactions including petty cash, invoicing and banking in a business environment.

• BSBCMN208A: Deliver a service to customers
  This unit covers the skills and knowledge required to identify customer needs and provide a service to customers within a prescribed framework.

• BSBCMN209A: Provide information to clients
  This unit covers the skills and knowledge required to greet clients and determine their needs in accordance with the organisations framework.

• BSBCMN210A: Implement improved work practices
  This unit covers the skills and knowledge to solve routine work problems, to contribute ideas for improved work practices and to participate in the implementation of changes to work practices.

• BSBCMN211A: Participate in workplace safety procedures
  This unit covers general OHS requirements in business and is essential for employees without managerial or supervisory responsibilities.

• BSBCMN212A: Handle mail
  This unit covers receiving and distributing incoming mail, collecting and despatching outgoing mail, and organising and sending electronic mail.

• BSBCMN213A: Produce simple word processed documents
  This unit covers preparation and production of short routine letters, notes, memos and records using word processing software.

• BSBCMN214A: Create and use simple spreadsheets
  This unit covers creating and using simple spreadsheets and charts through the use of spreadsheet software.

• BSBCMN215: Participate in environmental work practices
  This unit covers the identification and application of environmental policies and procedures in the workplace.Those who work under instruction but are not generally responsible for others would be advised to undertake this unit.

• BSBCMN216A: Create customer relationships
  This unit specifies the outcomes required to deal with customer relationships at an introductory operational level. It covers the knowledge and skills required when meeting and greeting customers to create a positive impression and to establish rapport with the customer.

• BSBCMN217A: Process customer feedback
  This unit covers the knowledge and skills required when receiving feedback from customers, generally within a single customer encounter. This standard applies to a worker who has regular contact with customers, internal or external, and is providing routine, well-defined services/products to the customer.

Requirements

12 units to achieve the qualification:

• 8 units from the Common Business units at Certificate II (listed above), including BSBCMN211A.
• 4 units from the Business Services Training Package or any other endorsed Training Package, of which a minimum of 2 units must be from a Certificate II qualification and 2 units may be from a Certificate I or III qualification.